Refund policy
Return & Refund Policy
Rivalries Jersey — rivalriesjersey.com
We want you to love your Rivalries Jersey gear. If something isn't right, here's how returns and refunds work.
Return Window
You have 30 days from the date of delivery to request a return or exchange on eligible items.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition
- In the original packaging with tags attached (if applicable)
- Accompanied by your order number or proof of purchase
Personalized / Custom Jerseys — Final Sale
Because jerseys with a custom name, number, or other personalization are made specifically for you, these items are final sale and cannot be returned or exchanged for reasons of preference (wrong size ordered, changed your mind, etc.).
The only exception: if your personalized jersey arrives defective, damaged, or incorrect (wrong name/number/size than what you ordered), we will make it right — see "Defective, Damaged, or Incorrect Items" below.
Non-personalized, standard stock items follow the regular return policy above.
How to Start a Return
- Email support@rivalriesjersey.com with your order number and the reason for your return.
- We'll confirm your item is eligible and send you instructions for where to send it.
- Pack the item securely with your order number included, and ship it to the return address we provide.
Return Shipping Cost
For returns due to a change of mind, incorrect size ordered, or similar reasons (not our error), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as Rivalries Jersey is not responsible for return packages lost in transit.
If the return is due to our error (see below), we will cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you by email that we've received it and whether it has been approved for a refund.
If approved, your refund will be issued to your original payment method within 5–10 business days of us receiving the return. Please note it may take additional time for your bank or card issuer to post the refund to your account.
(This 5–10 business day refund-processing window is a standard industry default — let us know if you'd like to set a different internal turnaround time.)
Exchanges
For standard (non-personalized) items, we're happy to offer a size or color exchange, subject to availability, within the same 30-day window. Contact support@rivalriesjersey.com to arrange an exchange. Personalized jerseys are not eligible for exchange except in the case of our error.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged in transit, or isn't what you ordered (including personalized items with an incorrect name, number, or size), please contact us at support@rivalriesjersey.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the item (and packaging, if damaged in transit)
In these cases, we will cover return shipping (if applicable) and provide a full refund or free replacement, your choice.
Non-Returnable Items
The following are not eligible for return or refund:
- Personalized/custom jerseys (name, number, or custom text added), except in cases of our error
- Items marked "Final Sale" or purchased on clearance
- Items returned without proof of purchase
Questions?
We're here to help — reach out anytime at support@rivalriesjersey.com.